Customer information
This policy explains how TK Web Studio handles personal information when you visit our website, request a quotation, make a payment or work with us.
TK Web Studio is a Durban-based digital service business providing website design and development, web applications, automation, maintenance, hosting coordination and related services to customers in South Africa.
For privacy questions or requests, contact tkwebstudio@outlook.com or WhatsApp 060 725 7401.
Depending on how you interact with us, we may collect:
Payment card or bank credentials are processed by the relevant payment provider. TK Web Studio does not intentionally store full card details on this website.
We use personal information to respond to enquiries, prepare quotations, deliver projects, process and verify payments, provide support, maintain records, improve our website, prevent fraud, protect our systems and meet legal obligations.
Where applicable, processing is based on your consent, the steps needed to enter into or perform a contract, a legal obligation, or a legitimate business interest that does not unfairly override your rights.
We may share limited information with service providers that help us operate, including payment processors such as Paystack, hosting and cloud providers, email and communication services, analytics providers and professional advisers. They receive only the information reasonably required for their role.
Some providers may process information outside South Africa. Where this happens, we take reasonable steps to use providers and arrangements that offer appropriate protection for personal information.
Our website may use essential storage for security and functionality, together with analytics technologies that help us understand website performance and customer journeys. You can restrict non-essential cookies through your browser settings, although some features may work differently.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to complete a project, maintain business and payment records, resolve disputes, protect legal rights or meet tax and regulatory requirements.
We use reasonable technical and organisational safeguards, including access controls, secure service providers, restricted credentials and monitoring. No online system can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information.
Subject to applicable law, you may request access to personal information we hold about you, ask for inaccurate information to be corrected, request deletion where retention is no longer required, object to certain processing, or withdraw consent for future processing.
Send requests to tkwebstudio@outlook.com. We may need to verify your identity before acting on a request. You may also lodge a complaint with South Africa's Information Regulator.
Our services are intended for business customers and adults. We do not knowingly collect personal information from children without appropriate parent or guardian involvement.
Our website may link to third-party websites. Their privacy practices are controlled by their own policies. We may update this policy when our services, providers or legal requirements change, and the effective date above will be updated.