Payments and project work
This policy explains when TK Web Studio may issue a full or partial refund and how refund requests are reviewed and processed.
TK Web Studio provides customised digital services. Refunds are assessed according to the approved quotation, the work already completed, committed third-party costs and applicable South African consumer law.
A deposit reserves project capacity and funds the start of the work. Once development has begun, the deposit is normally non-refundable, except where the law requires otherwise or TK Web Studio agrees in writing.
If a customer cancels in writing before development begins, TK Web Studio will assess a refund of the amount paid after deducting any reasonable administration, planning or non-recoverable third-party costs already incurred for that project.
If no meaningful work or external cost has been incurred, a full refund may be approved.
Once work has started, the deposit is applied to discovery, planning, design, development, project administration and reserved production time. It is therefore normally retained.
If payments received exceed the reasonable value of completed work and committed costs, TK Web Studio may approve a partial refund of the difference. Work already performed may be invoiced where it exceeds the deposit.
A change of mind does not automatically qualify for a refund after a website, design, setup, automation or other digital service has been substantially completed, approved, launched, transferred or used.
If the delivered service materially differs from the agreed scope or has a verified defect, the customer should report it promptly and allow TK Web Studio a reasonable opportunity to correct the issue. Any refund or other remedy will be considered in line with the quotation and applicable law.
Verified duplicate payments and confirmed overpayments are eligible for refund. Suspected unauthorised transactions must be reported immediately so that TK Web Studio and the payment provider can investigate.
Submitting a false chargeback or payment dispute for services that were properly authorised and delivered may delay resolution and may require TK Web Studio to provide project and delivery records to the payment provider.
Domain registrations, premium licences, paid plugins, stock assets, email services, external hosting and other third-party purchases may be non-refundable once ordered or activated because those charges are controlled by the provider.
Where a third-party provider grants a refund, TK Web Studio will pass on the recoverable amount after any lawful deductions stated in the quotation or agreed with the customer.
Email tkwebstudio@outlook.com with:
Requests should be made as soon as reasonably possible after the issue is discovered. A short reporting period in a quotation does not remove rights that apply under law.
TK Web Studio aims to acknowledge a complete refund request within 2 business days and provide a decision or request further information within 10 business days.
Approved refunds are normally returned through the original payment method. Once a Paystack refund has been initiated, the customer's bank may take approximately 3 to 10 working days to complete it. Bank or payment-provider delays are outside TK Web Studio's direct control.
Contact tkwebstudio@outlook.com or WhatsApp 060 725 7401.